Knowledge Base
Kelli’s Meal Prep Processes & In-Depth FAQs
If you can’t find the answer in our frequently asked questions, please contact us.
Live, Love, Eat—The formula we live by. Let us take care of the rest so you can too! Here are our most commonly asked questions. Hopefully, you find them to be helpful, and if not, feel free to drop us a line. We’re always happy to help.
In-Depth FAQs
Ordering
The Meals
You simply remove the lid and place in your microwave for 2:30 or until you’ve reached your desired temperature.
No, ALL of our meals are made fresh to order. We recommend eating or freezing your meals within 6 days. If you choose to freeze them, just remove them from the freezer when you are ready to eat your meal and thaw in the refrigerator for 24 hours.
We’ve been hard at work with a photographer for the last few months, shooting the meals each week. These photoshoots are done as the meals are made, thus you’ll notice that right now most of the currently available meals do not yet have photos. To get an idea for what our meals look like, have a look at our meals gallery.
Everyone!! Whether you are tired of cooking, trying to manage macros or take the burden off family or friends, our meal prep fits into everyone’s lifestyle.
Yes, each week our primary menu changes. However, our add-ons remain constant throughout the year.
Sunday 9:00am – 12:00pm; Monday 9:00am – 5:00pm.
Subscriptions
Customers are notified each week when it’s time to select the new week’s meal options. Log in to your account and click on “Select This Week’s Meals” button. You can then choose which meals you want and simply hit the “save my selections” button when complete.
Subscription order renewal cycles are 7 days, starting a week after your initial purchase. This charge happens regardless of whether customers select their new meals.
New Guide: How to select meals each week when on subscription
No, it is not required. You can order for just a week or sign up on a recurring plan (subscription). However, if you want the best deal we offer, get a bundle deal on a subscription.
If you fail to select your new meals (or simply chose not to) the meals will be chosen for you based on our current week’s menu. If you are getting a 5 pack, you will get one of each meal. If a 3-pack, you will get the chef’s selection. If a 10-pack, you’ll get 2 of each fit meal.
You are more than welcome to cancel at any time by sending us an email or giving us a call. Or, if you’d like to cancel on your own, simply login to your account and go to “subscriptions”, select the subscription, and then choose the “cancel” option.
Customers on automatic subscriptions are charged in 7-day cycles. If you order on a Monday, the next charge will be the following Monday and so on.
New Guide: How to select meals each week when on subscription
We will notify you once our new meals are ready to be selected (about 2pm every Thursday) via email or text SMS.
Simply log in to your account, tap the “select this week’s meals” button, make your choices and hit “save my meals”. It’s that easy.
Delivery/Pickup
Delivery will only be an option after inputting your address.
On the checkout page (not the cart) you will see on the bottom left the area to select delivery or pickup.
Our meals are delivered on Sunday and Monday each week. Exact time slots based on our current availability will be given during the checkout.
Sunday 9:00am – 12:00pm; Monday 9:00am – 5:00pm.
$8 within 10 miles and additional fees apply outside 10 miles. To learn more, and see how much we charge to deliver to your zip code, view our service area checker.
Resources
How To Select The New Week’s Meals When On Meal Prep Plan
